How Do I Get a Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it with you when you come in to begin the repair process, we will do the rest.
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What is a Direct Repair shop?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.
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What are your hours?
We are open Monday-Friday, 8:00am-5:00pm and Saturday mornings by appointment.
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Will parts be ordered before I drop off my vehicle for repair?
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a few days later. This enables us to provide quicker turnaround time.
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How will I know if my car is "totaled"?
A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. When the cost of the repair nears the value of the vehicle, your insurance company may give you the option to repair the vehicle or consider it a total loss and receive payment equal to the value, less your deductible.
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Can you match the factory paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Mallaney's CARSTAR has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
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Can I get other service work on my vehicle while it is in the body shop?
Yes. Just let us know what other work you would like done so that he can make the necessary arrangements. This work may include other body or paint work not related to your accident, and therefore may not be covered by insurance.
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How long will the repairs to my vehicle take?
We can give you an estimate of the time it will take to complete the repairs to your vehicle. As a general rule, drivable cars are scheduled in on Monday and whenever possible delivered back to customers by Friday. Be sure to check for the specifics on your vehicle.
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How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
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Can I get a ride home when I bring in my vehicle?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.
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How will I know when my vehicle is done?
You will be notified by phone or e-mail, at your preference, when your vehicle is ready to be picked up. Feel free to call or e-mail us during the repair process if you have any questions or concerns.
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Is there a warranty on the repairs to my vehicle?
Yes. We offer CARSTAR's nationwide Warranty.
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What forms of payment do you accept?
We accept Visa, MasterCard, and Discover up to $500.00 We also accept cash, certified or cashier's checks. Sorry, we do not accept American Express.
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When can I wash my vehicle?
Recommendations and precautions for the first 30 days after your repair.
DO'S
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean fresh water.
- Wash your vehicle in the shade.
DONT'S
- Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds.
- Bird droppings have a high acid content and will damage a freshly painted surface. Tree sap can also mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.
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